FAQs

WHAT IS YOUR RETURNS POLICY?

Products must be returned within 31 days of receiving your order.

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).

 

Exchanges must be done WITHIN 31 DAYS OF RECEIVING YOUR ORDER. Exchanges can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

 

 

WHEN WILL I GET MY REFUND?

• We only offer refunds onto the original payment method used to make the order.

• For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

• Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

RECEIVED A FAULTY ITEM?

We're sorry to hear you have received a faulty item! Please send us the following info:

• Your Order Number

• Item Name

• Photos that show:

  1. The fault as clearly as possible

  2. Full-length photo of the item

  3. The Gymshark logo and label

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.